💝 Your Satisfaction is Our Priority

At Popflex Active, we’re committed to supporting your fitness journey with premium activewear that makes you feel confident and comfortable. We understand that sometimes things don’t work out, and we’re here to make the return process as smooth as your favorite leggings!

📦 Return & Exchange Basics

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: All items must be returned in original packaging
  • Proof of Purchase: Order number or receipt required

🔄 How to Return or Exchange

  1. Contact Our Team
    Email us at [email protected] with your return/exchange request
  2. Wait for Authorization
    Our customer service team will respond within 24-48 hours with return instructions
  3. Package Your Items
    Include the original packing slip and reason for return
  4. Ship Your Return
    Use a trackable shipping method to our address:
    Popflex Active Sale Store
    1557 Poco Mas Drive
    Dallas, TX 75212
    USA

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Nutrition products (opened or unopened)
  • Hair Accessories (for hygiene reasons)
  • Items without original tags or packaging
  • Damaged items due to customer misuse

💰 Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customer responsible for return shipping costs

📝 Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Popflex Active Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange:
– [Product Name, Size, Color] – [Product Name, Size, Color] Reason for Return/Exchange: [Please specify: Wrong size, defective item, changed mind, etc.] Preferred Action: [Refund / Exchange for (specific product)]
Please provide return authorization and instructions.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

🌍 International Returns

Since we serve customers globally (excluding some remote areas and parts of Asia), international returns follow the same policy. Please note:

  • Customs duties and international shipping costs are non-refundable
  • Return shipping is the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges

📞 Need Help?

Our customer service team is here to support you every step of the way!

Email: [email protected]
Response Time: Within 24-48 hours
Store Address: 1557 Poco Mas Drive, Dallas, TX 75212

We’re committed to making your Popflex Active experience as exceptional as our activewear. Thank you for trusting us with your fitness journey! 💪✨