💝 Your Fitness Journey Matters to Us
At Popflex Active, we’re dedicated to supporting your active lifestyle with premium activewear that makes you feel confident and empowered. We understand that sometimes things don’t work out perfectly, and we’re here to ensure both your shopping and return experiences are as smooth as your favorite leggings!
🚚 Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Delivery Times
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Recommended for faster delivery
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Available for orders over $50
Note: Delivery times are estimates and may vary depending on your location and customs processing. We serve customers globally, excluding some remote areas and parts of Asia.
📦 Returns & Exchanges
Return Window: 15 days from delivery date
Condition: Items must be unworn, unwashed, with original tags attached
Packaging: All items must be returned in original packaging
Proof of Purchase: Order number or receipt required
🔄 How to Return or Exchange
Step 1: Contact Our Team
Email us at [email protected] with your return/exchange request
Step 2: Wait for Authorization
Our customer service team will respond within 24-48 hours with return instructions and authorization
Step 3: Package Your Items
Include the original packing slip and reason for return. Ensure all items are in original condition with tags attached.
Step 4: Ship Your Return
Use a trackable shipping method to our address:
Popflex Active Sale Store
1557 Poco Mas Drive
Dallas, TX 75212
USA
🚫 Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- • Nutrition products (opened or unopened)
- • Hair Accessories (for hygiene reasons)
- • Items without original tags or packaging
- • Damaged items due to customer misuse
💰 Refund Information
- • Processing Time: 5-7 business days after we receive your return
- • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- • Shipping Costs: Original shipping fees are non-refundable
- • Return Shipping: Customer responsible for return shipping costs
🌍 International Returns
Since we serve customers globally (excluding some remote areas and parts of Asia), international returns follow the same policy. Please note:
- • Customs duties and international shipping costs are non-refundable
- • Return shipping is the customer’s responsibility
- • Please mark the package as “Returned Goods” to avoid customs charges
📝 Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Popflex Active Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
– [Product Name, Size, Color]
– [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify: Wrong size, defective item, changed mind, etc.]
Preferred Action: [Refund / Exchange for (specific product)]
Please provide return authorization and instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
📞 Need Help?
Our customer service team is here to support you every step of the way!
Email: [email protected]
Response Time: Within 24-48 hours
Store Address: 1557 Poco Mas Drive, Dallas, TX 75212
We’re committed to making your Popflex Active experience as exceptional as our activewear. Thank you for trusting us with your fitness journey! 💪✨